Knowledge & FAQs

Frequently Asked Questions

Learn how HayatCMS helps UK care providers streamline care operations, staff scheduling, mobile recording, and operational oversight.

HayatCMS is an all-in-one care management software platform built specifically for UK care providers. It supports domiciliary care agencies, home care providers, supported living organisations, and residential care providers in managing care records, staff scheduling, carer mobile tasks, medication administration, billing, and operational reporting.

To get started, visit our Book a Demo page, fill in your organisation details, and our team will arrange a tailored 30-minute demonstration to show how the platform fits your workflows.

Yes. HayatCare is our dedicated mobile application available on both iOS (Apple App Store) and Android (Google Play Store). Care workers can view their scheduled visits, access client care plans, record care notes, log medication tasks, and stay connected with the office in real-time.

HayatCMS provides intuitive rostering tools that allow managers to create daily, weekly, or monthly care visit schedules. It matches appropriate care workers based on availability, helps avoid overlapping shifts, and tracks completed visits versus scheduled times.

HayatCMS allows care providers to define structured care plans, daily care tasks, and medication administration workflows. Carers can record activity directly from their mobile app, providing managers with clear, organised operational records.

HayatCMS implements strict role-based access control (RBAC), encrypted communications (HTTPS), and secure authentication. Managers can set precise permission levels for administrators, care coordinators, and carers so sensitive client and staff information is only accessible by authorized personnel.

Yes. HayatCMS links completed care visits directly with billing calculations and rate cards, helping care agencies generate accurate invoices, manage private or local authority funding streams, and integrate with major accounting software including Xero, QuickBooks, and Sage.

Yes. The platform and mobile applications are designed with clean, intuitive interfaces requiring minimal training. Care workers can easily navigate their daily schedules and complete visit logs using their standard smartphones.

HayatCMS is cloud-based and accessible from any modern web browser on desktop computers and laptops. The mobile apps run smoothly on standard Apple iOS and Android smartphones and tablets.

Yes. Beyond domiciliary and residential care, HayatCMS fully supports supported living services, complex care, children's residential homes, and semi-independent youth living (16+). It includes 1-to-1 or 2-to-1 shift rostering, key worker allocations, daily activity logs, outcome tracking, and structured shift handovers.

Yes. We understand that UK care providers and local authority commissioners have distinct reporting needs. We can configure custom workflow modules, specialized assessment forms, and bespoke KPI/commissioner reports. We actively welcome customer feedback and collaborate with providers to expand system capabilities.

HayatCMS centralises care plans, visit logs, missed visit alerts, staff hours, and operational notes into real-time dashboards and downloadable reports — helping UK care providers maintain organised, reliable operational records.

Have a question not answered here?

Our team is happy to discuss your specific care operational requirements and demonstrate how HayatCMS can support your organization.